SmartStop Self Storage Ranked Best Self Storage Customer Service 2023 by Newsweek | national company

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LADERA RANCH, Calif.–(BUSINESS WIRE)–October 6, 2022–

SmartStop Self Storage REIT, Inc. (“SmartStop” or the “Company”), a self-managed, fully-integrated self-storage company, today announced that it was ranked #1 among self-storage centers in Newsweek’s 2023 America’s Best Customer Service rankings. This is the second time that SmartStop has won first place. Additionally, SmartStop’s 2023 ranking is the highest rating of any self-storage provider in the five years Newsweek has conducted the survey.

Newsweek has partnered with global data research firm Statista for the independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services over the past last three years. The final evaluation and ranking was based on the probability of recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score): quality of communication, professional competence, range of services, customer orientation and accessibility. .

“We are extremely proud to once again be ranked number one in customer service by Newsweek,” said H. Michael Schwartz, president and CEO of SmartStop. “It’s a testament to all of our team members who go out of their way to make the storage experience as easy and stress-free as possible for our customers.”

About SmartStop Self Storage REIT, Inc. (SmartStop):

SmartStop Self Storage REIT, Inc. (“SmartStop”) is a self-managed REIT with a fully integrated operating team of approximately 450 self-storage professionals focused on growing the SmartStop® Self Storage brand . SmartStop, through its indirect subsidiary SmartStop REIT Advisors, LLC, also sponsors other self storage programs. As of October 6, 2022, SmartStop owned or managed a portfolio of 176 properties in 22 states and Ontario, Canada, comprising approximately 120,600 units and 13.7 million leasable square feet. SmartStop and its affiliates own or manage 20 operating self-storage properties in the Greater Toronto Area, totaling approximately 17,050 units and 1.7 million leasable square feet. Additional information about SmartStop is available at www.smartstopselfstorage.com.

Show source version on businesswire.com:https://www.businesswire.com/news/home/20221006005040/en/

CONTACT: David Corak

Vice President of Corporate Finance

SmartStop Self Storage REIT, Inc.

949-542-3331

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA CANADA CALIFORNIA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES OTHER CONSTRUCTION & REAL ESTATE RESIDENTIAL BUILDING & REAL ESTATE COMMERCIAL BUILDING & REAL ESTATE FINANCE CONSTRUCTION & REAL ESTATE

SOURCE: SmartStop Self Storage REIT, Inc.

Copyright BusinessWire 2022.

PUBLISHED: 06/10/2022 06:23 AM/DISC: 06/10/2022 06:23 AM

http://www.businesswire.com/news/home/20221006005040/en

Copyright BusinessWire 2022.

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